Refund Policy

1. Overview

Mythea Ltd sells digital in-game items (currently Servants) via our website. Payments are processed by Stripe. This policy explains your rights and our approach to refund requests.

We want to be fair. If something has gone wrong, please contact us and we will do our best to help.

2. Digital Goods — General Position

Under the UK Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day right to cancel a purchase of digital content. However, this right is lost once the digital content has been delivered and you have acknowledged that delivery begins immediately and that you waive your cancellation right at that point.

When you purchase in-game items on Mythea, delivery is immediate — items are added to your account at the point of purchase. By completing a purchase you confirm that you consent to immediate delivery and acknowledge that your right to cancel is lost upon delivery.

As a result, in-game purchases are generally non-refundable once delivered.

3. When We Will Refund

Notwithstanding the above, we will issue a full refund in the following circumstances:

• ✦ Technical failure — Your payment was processed but the items were not delivered to your account due to a technical error on our side.
• ✦ Duplicate charge — You were charged more than once for the same purchase.
• ✦ Unauthorised transaction — You did not authorise the payment and have reported it promptly. We will investigate and cooperate with your bank or card issuer.
• ✦ Account permanently banned before use — Your account was permanently banned by us before you had any opportunity to use the purchased items, where the ban was not due to a breach of our Acceptable Use Policy.

4. Goodwill Refunds

Outside the circumstances above, we may consider goodwill refund requests at our discretion. We are more likely to assist if:

• ✦ The purchase was made very recently (within 48 hours) and the items have not been used
• ✦ There are exceptional circumstances such as a serious illness or bereavement
• ✦ This is your first refund request

We do not guarantee goodwill refunds and reserve the right to decline them.

5. No Refunds for Policy Violations

We do not issue refunds where an account has been suspended or banned due to a breach of our Acceptable Use Policy. If you believe a moderation action was made in error, contact us and we will review it — but a review does not guarantee a refund or the reinstatement of an account.

6. How to Request a Refund

To request a refund, email us at contact@mythea.com with:

• ✦ Your Mythea username
• ✦ The date and amount of the purchase
• ✦ Your Stripe payment reference or receipt (if available)
• ✦ A brief explanation of why you are requesting a refund

We aim to respond to all refund requests within 5 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.

7. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to contact us first — we are usually able to resolve issues more quickly than the chargeback process allows.

8. Contact

For any questions about this policy or a specific purchase, contact us at contact@mythea.com.